Backup alerts by email.

Send alerts and recovery notices to any address: a shared mailbox, a ticket queue, a distribution list or one person.

Connect Email.

A channel takes a minute to add. Owners and admins manage channels; everyone sees where each alert went.

Open Settings → Alert channels and add an Email channel.
Enter the Recipient email. Use a shared address so alerts do not depend on one person.
Choose which clients it covers, or keep it for escalations only.
Press Send test to check it arrives (owners and admins, up to 5 tests in 10 minutes).

Alerts: Failed and missing backups, and warnings outside quiet hours, with the job, the client and the subject line of the report.
Recovery: "Recovered: <job> is healthy again" when the next report is OK, or "Resolved by <name>" when someone resolves it.
Escalations: "Not acknowledged" to an escalation channel when a critical alert is still open after the delay you set.
Separately: The daily digest and weekly summary go to the workspace owner; clients with on-call alerts email up to 5 on-call contacts.

One alert per job: A job with an open problem has one alert. A warning that becomes a failure raises the same alert instead of sending a second one.
Retries: A delivery that fails is retried every 10 minutes, up to 5 attempts in all, while the alert is still open.
Quiet hours: Warnings are not sent during the workspace's quiet hours; they stay in Needs attention. Failed and missing backups are always sent.
Scoping: A channel can take every client's alerts or only some clients', or be kept for escalations only.
Failures shown: Each alert shows where it was sent and what failed. A channel with a failed delivery in the last 24 hours appears in Needs attention.

At most 100 alert emails per backup in 24 hours: a backup that flaps is paused for email and shown as such.
The daily digest goes to the workspace owner only.

Start the free trial, add the channel, and point one backup's report at its client address.